Privacy Policy

1. Introduction

lpr.software is a service operated by DeepVision ("we", "our", or "us"), a computer-vision company headquartered in Kazakhstan. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our license plate and vehicle recognition API service and website. We designed our practices to be consistent with the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.

2. Information We Collect

Account information. When you request API access or contact us, we collect your name, email address, and company name if provided, along with billing information for paid usage.

API usage data. When you use the API, we collect request metadata such as timestamps, endpoints accessed, request and response sizes, error logs, and IP addresses used for security and rate limiting.

Image data. Images submitted to the API are processed to produce the recognition result. We do not use your images to train our models without your explicit consent, and we do not sell them. By default, image data is processed and discarded after the API response is returned; optional logging for debugging can be enabled or disabled on your account.

3. How We Use Your Information

We use the information we collect to:

• — Provide and maintain the API service
• — Process payments and manage your wallet balance and account
• — Send service-related communications, including balance alerts at 80% and 100%
• — Monitor and analyze usage patterns to improve the service
• — Detect, prevent, and address technical issues and abuse
• — Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share information with:

• — Service providers — cloud hosting, payment processing, and analytics services acting on our instructions
• — Legal requirements — when required by law or to protect our rights
• — Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy

5. Data Security

We implement industry-standard security measures, including:

• — TLS encryption for all API communications
• — Encrypted storage of sensitive data
• — Access controls and authentication on internal systems
• — Regular security reviews

6. Data Retention

We retain account information for as long as your account is active. API usage logs are retained for 90 days. Images are not retained beyond processing unless you enable logging. You can request deletion of your account and associated data at any time.

7. Your Rights

Depending on your jurisdiction (including under GDPR and CCPA), you have the right to:

• — Access the personal data we hold about you
• — Correct inaccurate data
• — Request deletion of your data
• — Request restriction of, or object to, processing
• — Receive your data in a portable format
• — Withdraw consent at any time
• — Lodge a complaint with your local data protection authority

8. International Transfers

Our infrastructure may process data in regions other than where you are located. Where data is transferred internationally, we use appropriate safeguards such as standard contractual clauses to protect it.

9. Cookies

We use essential cookies to maintain sessions and preferences, and analytics cookies to understand how the website is used. You can control cookies in your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the website. Continued use of the service after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact DeepVision at the email address below.